Standard shipping and handling typically takes a week, but we provide an express delivery option as well. [back to top]
4. What is your return policy?
If your item arrives damaged or missing any parts, we will immediately replace it.
If within 30 days you are unsatisfied with your product for any reason we will refund your money. [back to top]
5. Is there a guarantee?
The mailbox saddle guarantee is one year from date of purchase. The solar rechargeable batteries are guaranteed for 90 days [back to top]
6. How much direct sunlight does it need?
Four hours of direct sunlight is sufficient for an entire night of use. [back to top]
7. Is it sold in stores?
Presently, the Guiding Light for your Mailbox is only available through this website. [back to top]
8. Where can I get additional house numbers?
The kit comes with six sets of house numbers (0 thru 9) for a total of 60.
In almost all cases this is sufficient for sets of numbers on either side of the mailbox saddle.
However, if the included house numbers aren’t sufficient for your address (if say your street address
is 55555 Elm St.), simply email us at firstname.lastname@example.org or call 888-928-2455 (toll free)
and we’ll ship you the additional numbers you need. [back to top]
9. How do I get replacement batteries?
You may go to any hardware store or online and order three (3): Rechargable Battery NOMA rechargable Nickel Metal Hydride (C) (2900 mAh) 1.2V Ni-MH (C)(2200 mAh) 1.2 V [back to top]
10. How long will the light bulb last?
One of the remarkable things about the Guiding Light for your Mailbox is that there actually isn’t a light bulb.
The entire panel is directly wired and lights up bright enough to be seen from a block or more away!
The light panel is engineered to last a lifetime. [back to top]
11. Is there a discount bulk orders?
Real estate agents and home developers may find this product is not only a welcome addition to a home
but it can be their signature element that makes them stand out from their local competitors.
We do accommodate with a bulk discount. Simply call our customer service line at 888-928-2455. [back to top]
12. Is there a number I can call with questions?
Simply call our customer service line at 888-928-2455. [back to top]
13. Who is Sharpe Products?
Sharpe Products is based in Montville, NJ and has been around since 1975.
Founder Steve Sharpe is an inventor and entrepreneur who’s developed many innovative products,
including the Lighted Flip & Focus and the Stonehenge Pocket Watch. His brother George is the genius
behind Guiding Light for your Mailbox. Click here for more information about Sharpe Products. [back to top]